1.1 – Delivery will be made on receipt of payment
1.2 – All in stock items will be sent within 48 hours of receipt of payment. All items to be made will be sent within 14 days of payment.
1.3 – A full refund will be given on items returned in a boxed and new condition within 14 days.
Bespoke Jewellery Commissions & Made to Order Items
2.1 – The customer must pay a standard deposit of 50% of the total estimate on order.
2.2 – The remaining total must be paid in full on completion.
2.3 – If the customer requires a piece involving particularly costly/unusual materials an additional deposit may be required. This will be stated in the estimate.
2.4 – The customer reserves the right to return the final piece if the item is not satisfactory and all efforts have been made to correct any errors and make the piece to the customers expectations.
3.1 – A six month warranty offers free repair/replacement on any items damaged through faulty workmanship.
3.2 – A charge may be made for repairs/replacement’s caused by misuse or negligence within the six month period.
3.3 – A charge may be made for repairs/replacements caused by wear and tear outside of the six month warranty.
We take great pride in our products and love to keep them at their best.
We offer a free polishing service on all our precious metal jewelley (P&P charged at cost).
Please contact us to discuss any after care issues or book your jewellery in for a cleaning!
If you have any problems with our service please contact us to discuss
For other issues visit the Online Dispute Resolution Website